Due to the fact that urnashirts’s products are printed-on-demand items, we will not accept returns. However, do not worry, if there is an issue with your order, we will refund or send you a replacement.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your order information before submitting your order and double-check with the confirmation mail after the order is placed. Check spelling, names & options carefully.
Please do not send your purchase back to the manufacturer.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem!
We strongly encourage you to send us a receipt or proof of purchase and let us know the problem.
- Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. The refund is issued to the original payment method.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- We will only refund the purchase price, not the shipping cost.
The refund is issued to the original payment method so if you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Below are the conditions under which a refund will be granted.
- The goods received are damaged.
- There are visible defects with the print.
- The item is the wrong size from the one ordered.
- The item is the wrong design from the one ordered.
- The item is the wrong product type (e.g Crewneck Sweatshirt instead of Ugly Sweater) from the ordered.
- You did not receive your product within 30 business days after the date you placed your order.
Additional non-refundable items:
- Chose wrong size
- Fill wrong buyer information
- Digital image.